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Yes. You'll need to select 'All' from within the 'Account' option. The results shown will then include Activity History undertaken on accounts closed within the last 12 months.

Yes. Just select 'All' from within the 'User' option. The results shown will then include Activity History undertaken by users deleted within the last 12 months.

You can't view Activity Histories older than 12 months��online. If you need details older than 12 months please contact the helpdesk.

If you require further assistance please contact our Business Internet Banking Helpdesk. You can find our Helpdesk contact details by selecting 'Useful contacts' from the 'Contact and support' menu.

This could be for one of the following reasons:

- Activity History details are only available for transactions made within the last 12 months.

- You may not have the authority to view all users' activity.

-��Only activities made through Business Internet Banking, Mobile Banking and Open Banking will appear.

- A payment may have been attempted but insufficient funds were available.

- The action was undertaken by a deleted user.

- The action was on a closed account.

- The action was undertaken by a secondary user and that user's privileges have changed.

- The activity didn't occur in the date range specified.

If you're a Secondary User contact your Primary User to check you have access to all functions and accounts.

Set all of the search criteria to "All" on the search activity screen.

Use the date range search for specific dates. If you believe the transaction was more than 12 months ago contact the helpdesk for further assistance.

Last updated on the 24th��April��2023

The following activities will be reported under Activity History. Activities made through Business Internet Banking, Mobile Banking and Open Banking will be shown.


Category


Type

Earliest date
available on activity��history

Apply - New products

and services

Opened Global Wallet

28/10/2022

Business details


Account closure

24/06/2022

Change address

23/09/2020

Change contact details

26/10/2020

Change marketing preference details

22/09/2021

Edit daily payment limits

21/01/2022

Cheques

Stop a cheque

23/01/2019

Trace a cheque

23/01/2019

Order cheque book

23/01/2019

Deposit a cheque via��mobile

27/05/2020

Direct Debits

Cancel DD

23/01/2019

Log off

Log off

18/07/2020

Log on

Log on

18/07/2020

Manage bank feeds

Set up bank feeds

12/03/2019

Disconnect bank feeds

12/03/2019


Manage cards


Amend limit

07/08/2020

Commercial card��application

07/08/2020

Block card

23/09/2020

Unblock card

23/09/2020

Report card��lost��or stolen

14/10/2020

Replace damaged card

22/09/2021

Card spending controls

29/07/2022

Delink card

29/04/2022

Link card

29/04/2022

View pin

29/04/2022

Manage loans


Small business��loan�� application

07/08/2020

BBL Pay as You Grow confirmation

05/05/2021

BBL Pay as You Grow cancellation

05/05/2021

BBL call back requested

05/05/2021

Manage overdraft

Manage��overdraft

07/08/2020

Manage payees

Add payee

18/01/2020

Delete payee

18/01/2020

Amend payee

18/01/2020

Confirmation of��Payee�� check

20/04/2020

Manage savings

Apply for Client Deposit Account

28/03/2023

Create savings��account

07/08/2020

Manage statements

Document preference

22/08/2019

Manage users - Edit and

set up users


Create user

23/01/2019

Activate user

11/02/2021

Amend user

23/01/2019

Cancel user

23/01/2019

Resend activation code

22/09/2021

Mandate

Amend mandate

18/01/2022

Open Banking information

sharing

Open Banking��cancel

access

12/03/2019

Open Banking��grant

access

12/03/2019

Open Banking��funds��check

12/03/2019

Sweeping instruction set up

24/02/2022

Sweeping Instruction cancelled

24/02/2022

Paym

Paym register

11/02/2021

Paym��deregister

11/02/2021

Payments - BACS

Create BACS payment

22/08/2019

Authorise BACS payment

17/04/2020

Cancel BACS payment

22/08/2019

Payments -��Bill

Create Bill payment

18/01/2020

Authorise��Bill payment

12/03/2019

Cancel Bill��payment

12/03/2019

Payments -��CHAPS

Create CHAPS��payment

22/08/2019

Authorised��CHAPS�� payment

17/04/2020

Cancel CHAPS�� payment

17/04/2020

Payments -��International�� ��

Create��International�� payment

18/01/2020

Authorise��International�� payment

17/04/2020

Cancel�� International�� payment

22/08/2019

Delete��International�� payee

26/06/2019

Update inward payment details

28/10/2022

Delete global wallet payer

28/10/2022

Secure message

Create message

21/09/2018

Delete message

21/09/2018

Submit rating

22/07/2021


Standing orders

Cancel SO

23/01/2019

Create SO

23/01/2019

Edit SO

23/01/2019

Transfers

Create transfer

28/03/2020

Delete transfer

26/06/2019

Full BBL repayment

25/03/2021

Partial BBL repayment

25/03/2021